Politique de remboursement

Returns & Refunds

 

At Brooks and Ezra, we want you to love what you ordered. If something isn't right, you can return most items within 30 days of delivery for a refund or exchange.

 

Return conditions: Items must be unused, unworn, and in their original packaging with tags attached. Sunglasses must include the original case. Items that are damaged, worn, or missing packaging may not be eligible for a refund.

 

How to start a return: Contact us at support@brooksandezra.com with your order number and reason for return. We'll provide instructions on where to send your item.

 

Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we'll cover the cost.

 

Refunds: Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5-7 business days.

 

Exchanges: Need a different size or style? Let us know in your return request and we'll arrange an exchange, subject to availability.

 

Damaged or defective items: If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging so we can make it right, at no extra cost to you.